Navigating the hospitality industry can be tough right now, facing last-minute cancellations, endless refund requests, and travel bans. Despite challenges, all Canbe Group properties remain open, prioritizing safety. Here are steps we're taking, applicable in your workplace:
1. Making our staff conscious
In light of the news regarding the Coronavirus spread in Ireland, as soon as we got the first cases in the country we called out a staff meeting - dividing the team into small groups in order to avoid many people sharing the same space at the same time. Doing so is a way of making everybody conscious about the situation and also making sure they know all the measures that must be taken now - and the importance of cooperating. Between our staff members, these are the rules applied:
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Limited staff in storage spaces.
Enforce 2 meters distance.
Clear instructions for symptomatic staff.
Disinfecting shifts handovers.
Mandatory glove usage.
Removal of non-essential materials.
Ensure guests follow safety procedures.
2. Following that, a note to our guests
An email was sent to all our in-house and upcoming guests informing them about the new procedures which must be strictly followed until further notice. If you want to rest assured that everyone staying with you is aware of the measures and is doing their best to fight the virus, this is a very important step to take, since information is more than important in our current situation. Even doing so, it's important to keep an eye and warn people who fail to follow any of the actions: we are talking about the world's health so following all the official advice is essential. Since we have different types of properties, from hostels to luxury apartments/suites, the measures can vary a bit but the logic behind all of them is the same: avoid any social interaction and practice high hygiene standards. Our prevention plan includes:
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Sent email to inform guests of new procedures.
Reinforced measures for staff and guest safety.
Limited guests in common areas.
Room cleansing during guest absence.
No visitors allowed.
Encouraged contactless payments.
Guests to report symptoms.
3. Sticking reminders around!
In order to try to make our prevention plan more effective, we've distributed signs on the entrance of the toilets and in the common areas reminding people of the basic points:
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Effective hand-washing;
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Sneezing and coughing into your sleeve;
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Avoiding contact with surfaces!
4. Being flexible is highly appreciated
We were ready for Paddy's week: a non-refundable policy had been applied to all bookings so that we would avoid any revenue issues regarding last-minute cancellations. This summed up to high occupancy: nothing could hold us back! Right!? -"No.", said Corona!
We understand that affording refunds to everyone is complicated and can lead you to bankruptcy so what to do? Finding a halfway is the best option. At this point, there is no good scenario when it comes to revenue, instead, there is a least bad one: and so far, vouchers are the best solution to the present moment. Analise the options, limit the booking window the vouchers are valid to, and give your guest the option to come and stay with you on another date - don't forget to state all the terms and conditions under which the vouchers are valid.
Adapted non-refundable policy for Paddy's week.
Offered vouchers as an alternative.
Clearly stated voucher terms and conditions.
5. Offering special weekly rate
We are still open but with restrictions, right? Yes! We can only offer accommodation services in strictly necessary cases. So, due to this, for local people and travellers who got stuck here and can't go back to their countries and are looking for a place at the moment, we are offering special weekly rates for our apartments located in different areas around the city: Five Lamps Suites (Dublin 01), Pearse Street Suites (Dublin 02) and Broc House Suites (Dublin 04). Contact us here or email us at info@canbe.ie to get the deal!
Open with restrictions for essential cases.
Special weekly rates for stranded travelers.
Available in different areas of the city.
Contact us for details at info@canbe.ie.
After all this been said, we wish you all the best of luck to go through this hard time!
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