FACILITIES AND SERVICES
Q. Do you provide bed linen and towels?
A. We do indeed, so no need to bring your own.
Q. Is there an apartment cleaning service?
A. There is no scheduled cleaning of your apartment for stays of six nights or less. Washing up liquid, sponge, disposable cloth, tea towels, mop, dustpan and brush, bin bags, and bathroom bag sacks are provided in your apartment. For an additional cost, we can arrange fresh bed linen and towels, other items are available upon request for free.
For stays of seven nights or more, our team will deliver fresh bed linen and towels on a weekly basis. The cleaning of the apartment can be arranged for an additional cost.
Q. Do you have free WiFi?
A. Yes. All our apartments offer complimentary, high-speed WiFi.
Q. Is on-site parking available?
A. Many of our properties have private and secure on-site parking and those that do not, offer nearby alternatives. Select your chosen property web page here and check on its “Amenities” to find it out.
Q. Are pets allowed?
A. Unfortunately, we cannot allow pets at any of our properties. Although, guide dogs and assistance dogs are welcome.
Q. Do you provide cots and highchairs?
A. Yes, we provide complimentary cots and highchairs.
Q. Can we get extra beds in the room for children?
A. Extra beds for older children are not available, they will need to be included in the number of beds/sofa beds already available in your apartment. Children under 5 years old stay for free.
Q. Is there an iron available?
A. Yes, iron and ironing board are provided in all apartments.
Q. Do you have hairdryers?
A. Yes, hairdryers are also provided in all apartments.
Q. Do you provide laundry services?
A. All our apartments and hotels offer either in-room laundry facilities or an on-site guest laundry room.
Q. Do you provide toiletries?
A. Yes, we provide basic toiletries in all our apartments.
Q. Do you provide facilities for guests with disabilities?
A. In some of our apartments at Pearse Street Suites we provide accessible bathrooms with level access shower. Pearse Street Suites and Broc House Suites are wheelchair accessible.
Q. Will the apartment have basic items like milk and tea when we arrive?
A. To help you settle in we provide a small welcome offering including basic items such as sugar, tea, coffee, salt, and pepper.
Q. Do you offer breakfast?
A. No, breakfast is not provided. We can recommend nice places around the properties though. Contact our front desk and we'll be glad to help.
Q. Do you have bars, cafés, and restaurants at your apartments?
A. The only destination that has a bar and restaurant on-site is The Wooden House Hotel, located at Co Wexford.
Q. Are visitors and parties allowed?
A. Only the declared guests are allowed, and the total amount of guests must be entered into the reservation. No visitors are allowed. Parties and events are not permitted, and noise must be kept to a minimum between 10 pm and 7 am.
Q. How many people can sleep in a one-bedroom apartment?
A. A maximum of 4 people can sleep in a one-bedroom apartment. Base prices are per 2 guests and there is a surcharge for every additional guest.
The apartment has a double bed and a sofa bed.
Q. Do apartments have balconies?
A. Most apartments in Pearse Street Suites have balconies. When booking please inform us if you require an apartment with a balcony.
Q. Is there a lift?
A. Broc House Suites and Pearse Street Suites have lifts.
Q. Do you offer airport transfers?
A. We do not offer a transfer service however you can take a taxi to/from our properties for approx. €25-€40.
Q. Do you have leisure centres or gyms?
A. No, we do not provide these types of facilities.
BOOKING AND PAYMENT
Q. Do you offer special rates and discounts?
A. For special rates and discounts, please contact us directly at firstname.lastname@example.org or check the offers here.
Q. Are taxes included in the price?
A. VAT is applied to the room price at the local prevailing rates for that location.
Q. What cards do you accept?
A. We accept all major credit and debit cards: Visa, MasterCard, and American Express.
Q. Do you accept cash payment?
A. Cash payments are accepted. However, security deposits must be paid by card.
Q. Am I required to pay a damage deposit on check-in?
A. Damage deposits are required on check-in in most properties. Prices vary between properties and the size of apartments. Damage deposits are refunded upon departure if no damage or disruption has occurred. Cash deposits are not accepted.
Q. How long does it take to get the damage deposit back?
A. Damage deposits are refunded upon departure if no damage or disruption has occurred. A refund becomes effective within 1-5 working days. This period varies according to each bank.
Q. Do you accept group bookings?
A. Yes. For bookings with 9 guests or more a non-refundable deposit of 25% is charged at the time of booking. The deposit is charged after 24 hours from the original booking time. In case of cancellation or modification after the 24-hour period, the deposit is not refunded.
Q. What is your cancellation policy?
A. Standard Rate: the reservation will be charged 3 days before arrival. In case of a cancellation within 3 days or no-show, there will be no refund.
Advanced Purchase Flex: you will be entitled to change your booking dates up to 3 days before your arrival. In case of cancellation or no-show, there will be no refund.
Advanced Purchase Rate: the full amount is charged at the time of booking. In case of cancellation or no-show, there will be no refund.
Force Majeure: In case of cancellation due to force majeure circumstances such as outbreaks and government travel restrictions, a voucher with the total amount of the booking will be issued. All vouchers will have a validity of 12 months, must be used within the same property, are non-transferable and will not be redeemed for cash.
CHECK-IN AND CHECK-OUT
Q. What time are check-in and check-out?
A. Check-in time varies from 3 pm until 11 pm depending on the properties. Check with your chosen destination for more details. Check-out is by 11 am in all properties.
Check-ins are by appointment only. Late check-in is available in some properties and is subject to a €20-€50 fee depending on the arrival time.
Q. Do you offer early check-in and late check-out?
A. As most of our properties do not have24-hour reception desks and check-ins are by appointment only, early check-in is not offered. At some locations, luggage storage is possible until the apartment is ready. Late check-out until 1 pm is subject to availability and €25 fee.
Q. Is there a 24-hour reception desk?
A. No, none of the properties have a 24-hour reception desk. Some of the properties have no reception and our team members personally meet guests at the locations to check them in. Although, our hostel's reception is 24/7 and its front desk staff is always available to help you with any queries you may have overnight. Our apartments building managers are also on call for any emergencies.
Q. Is there a minimum age for check-in?
A. Yes. A guest must be 18 or older to check-in. If not, they must be accompanied by an adult over 18.
Q. What are the check-in requirements?
A. The keys are only given following verification of the photo identification and after full payment for the accommodation and damage deposit has been received.