FACILITIES & SERVICES
Q. Do you offer luggage storage?
A. We have a free luggage room available to store the bags before checking in and/or after checking out.
Q. Is there a locker available for every guest?
A. Yes! Each bed has its own individual locker which requires a padlock to close it. In case you don't bring yours, not to worry: we sell them at reception for €5 each.
Q. Are towels and bed sheets included in the price?
A. All the linen is included, and you will find your bed made, tidy, and fresh upon arrival. Towels are only included in the private rooms, guests staying in the dorms can rent them at reception for €2 each.
Q. Can I park my car in the hostel?
A. We provide safe and private car park space for the total cost of €10 per day. The spot must be booked in advance to guarantee availability and payment is made upon check-in, by cash or card.
Q. Is there a smoking area?
A. We have a back garden that you are more than welcome to use. Smoking inside the building (room or common areas) is strictly forbidden and will result in a €250 fine.
Q. Is the room quiet?
A. Since we are not a party hostel, most of the time we hear from our guests that they had a great night's sleep. This may vary according to the type of room you book: bigger dorms are more likely to have noisy fellas around. But no worries: we provide free earplugs at reception to make your stay more comfortable - just pop in and ask for your pair! :D
Q. Do you provide hairdryers and irons?
A. Yes, you can borrow them for free at reception and we’ll just need your ID as a deposit while you’re using them.
Q. Is there a kitchen that I can use to cook my own meal?
A. We have a big and well-equipped kitchen that you can use, with plenty of space to cook and store your food.
Q. Does the hostel have any laundry facilities?
A. Yes, our laundry room is open from 7 am until 9 pm, and all you need is to buy tokens at reception for the washing and dryer machines. Each token costs €3 and you can also purchase a washing tablet for €1 each if necessary.
Q. Can I buy a travel adaptor?
A. We sell adaptors for the Irish sockets for €5 each and some bunk beds also have a USB entrance.
Q. Is the WI-FI free?
A. Sure! Free and available all over the building.
Q. Is breakfast included in the price? What time is it served?
A. Yep! You have free breakfast every day from 7 am until 10:30 am.
Q. What is included in the breakfast provided? Do you offer any vegan options?
A. Our buffet breakfast is composed of white & brown bread, different types of cereals, different flavours of jams, butter, peanut butter, Nutella, milk, orange juice, coffee, chocolate powder, and fruits. Special requirements must be done in advance.
Q. If I leave before 7:00 am, may I have breakfast?
A. Unfortunately we do not offer a takeaway option in this case. Although, since we provide food storage space in our kitchen area and supermarkets are just a 5-minute walk away from us, you can always do some shopping and prepare your own breakfast the way you like it. What's more: our kitchen and Tea Room are open 24/7 which means coffee, tea, chocolate powder, and milk are available to all guests at any time!
CHECK-IN & CHECK-OUT
Q. Can I check-in before 3 pm?
A. Early check-in is subject to availability and a surcharge may apply. Please contact our front desk for further information.
Q. Until what time is it possible to check-in?
A. Our reception operates 24h, so after 3 pm guests can check-in at any time.
Q. What time is check out?
A. You should leave the room and return your key to our reception at 11 am, although you are more than welcome to stay in the common areas until 3 pm on the same day. Late check out is available until 2 pm subject to availability and an additional fee of €20 applies.
Q. What do I have to present on arrival?
A. A valid passport or driving license (passport only for non-European citizens) is required for all guests checking-in. For security reasons, guests are also asked to present the same credit/debit card used to make the booking. If you don't want to provide a credit/debit card, a transaction of €30 per person will be needed, which will be refunded upon check out in case there is no damage done.
BOOKINGS AND PAYMENTS
Q. How do I cancel my reservation?
A. For direct bookings or booking via our own website (canbe.ie), you have the option to cancel them from the confirmation email you received from us at the moment of the booking. For all other reservations, the only way is to cancel through the channel where you originally booked. Make sure to read the cancellation policy in advance to avoid any disappointments. Please contact our front desk in case of any issues.
Golden tip: you will always get the cheapest price if you book directly with us.
Q. I want to change/cancel my booking. How to require for refund?
A. For direct bookings (via canbe.ie), you have the option to cancel/modify them from the confirmation email you received from us at the moment of the booking.
Refundable: Modification/Cancellation required 2 days previous check-in date
Non-refundable: Modification/Cancellation required 1 day previous check-in date or no-show.
For all other reservations, the only way is to cancel/modify is through the channel where you originally booked. Make sure to read the cancellation policy in advance to avoid any disappointments. Please contact our front desk for further information.
Q. What are the accepted payment methods? Can I pay in cash?
A. We accept Visa, Mastercard and American Express. Please note there is a 3% surcharge when using Amex. Cash payments are only accepted for walk-in reservations.
Q. What is the minimum age for staying in the hostel?
A. The minimum age to check-in is 18 years old. Minors between 8 and 17 years old will only be accepted when accompanied by an adult and cannot share dorms with other guests outside their group. Kids under 8 years old are not allowed in any case.
Q. Is there a bus stop nearby that goes from/to the airport? How much does it cost and how often does it come?
A. Yes, there is. Bus number 16 or 41 will drop you just around the corner from Gardiner House Hostel. Bus number 41 goes straight to the airport and the stop is right across the street, (2-minute walk from the hostel). It runs 24h every 20 minutes and the price is €2.60, payable only with coins.
If you are staying at Garden Lane Backpackers, you may also take bus number 16 or 41, drop at Dorset Street Lower and get bus number 13 or 40, which will drop you only 5 minute's away from our place.
Q. How close is the hostel to the city centre?
A. Gardiner House is located just 10 minutes walking distance from O’Connell Street and 20 walking distance from the Temple Bar, while Garden Lane is 10 minutes away from Temple Bar and 20 minutes away from O'Connell.