Health & Safety
Dear Canbe Guests,
Much has changed and, with unprecedented times come unprecedented measures. Part of our mission is indeed to deliver a lifetime experience but our first concern will always be our team and guests safety, no matter what. That's why we are here, to make sure you know that your health matters more than ever and that we are working accordingly to HSE (Irish Health Services), Failte Ireland (Irish tourism trade support) and Government guideline protocols to keep our cleaning and hygiene standards even higher than it used to be.
In order to be able to assure you we are applying all the prevention measures to keep our and your safety when welcoming you to all our properties, we have been certified by Failte Ireland, the National Tourism Development Authority, by signing up to their Safety charter, which confirms that:
We are agreeing to follow the recommended cleaning and safety guidelines
All staff gave completed hygiene and safety control training
We are subject to being spot-checked
Therefore, in light of all the prevention measures needed from now on, most of our procedures, from check-in to check-out, front and back of the house, have been reviewed and updated accordingly; and, on our confirmation email, our guests are being invited to visit this page to make sure they are aware of all the measures and ready to put them in practice while in-house. We are fighting it together!
We have reviewed our hygiene practices and trained our staff to follow HSE, government and Failte Ireland guidelines protocols and keep the highest possible cleaning standard, allowing our guests to enjoy a safe experience. Our housekeeping team is rocking, deep cleaning all bedrooms/dorms everyday, common areas at least twice a day and toilets four times daily; making sure all the following points are being checked and cleaned accordingly.
New guidelines are also in place at our receptions, where all surfaces and touching places, including keyboards, telephones, room keys and card machines are disinfected by our front desk agent as many times as needed along the day; also including disinfection of the whole area when handing over to the next shift.
All the safety materials, like gloves, masks and hand sanitiser are being provided to our staff to guarantee they are protected, so they can keep you protected.
Social distancing and new procedures
With signs and reminders distributed around our premises, we are ensuring our guests keep the required 2 meters distance. But this is not all about it: as all personal direct contact should be avoided, some measures to ensure social distancing have been implemented.
Starting from the check-in time, we have a few changes. As a standard procedure in the hospitality industry, guests are required to provide their ID's to be able to check-in. Back in the old times, we would ask our guests for their ID's to check and scan it. Although, in order to adapt to this new reality, a contactless check-in will be available - please contact us for further info. Still, during check-in, the registration card with reservation details and fine print (which needs to be signed) will no longer be printed but displayed on a Signopad instead so we can make sure this is disinfected before and after each user - and it also helps us to go paperless, one of our 2020 goals!
When it comes to our occupancy at our hostels, we'll work on a reduced basis, to make sure we can accommodate our guests most safely. We are also monitoring the number of people in the common areas and, when it comes to reception, only 1 person at a time is allowed to come in - which is also valid for group reservations: we kindly ask the groups to choose one representative, which will be the one dealing with our reception staff member.
At our restaurant at The Wooden House, face masks are being worn at all times by our employees and the same apply to our guests: when arriving and leaving the table for any reason, face masks should be worn. In addition, a maximum of 6 people from no more than 3 households is allowed at a table.
Hand sanitisers are available at some strategic points around the properties and cashless payment are preferable.
Last but not least: all employees are required to go through a temperature check when starting and finishing their shifts and the rosters are being managed in a way that each Housekeeper member is responsible for one area so that they don't share the same space.
We understand how flexibility is highly appreciated at the moment and we want our guests to book their holidays with the peace of mind of free cancellation. Here on our website, you will find the best rates and the following flexible policies:
- Standard: free cancellation up to 3 days prior to arrival;
- Flexible Advanced purchase: lower and non-refundable rate, which allows you to change your booking dates up to 14 days before your arrival.
Tip: you will always pay less if you book direct with us!
When are you guys reopening?
All Canbe properties will be back on June 29th, the date we are allowed to reopen for travellers and tourists accordingly to lockdown lifting phases.
Are you accepting bookings already?
Yes! We are available to be booked online for arrivals from June 29th, the reopening date.
Will all your facilities be open at that time?
Yes. Although looking a bit different as per prevention measures in place, but all common areas at the hostels as well as pub & restaurants in The Wooden House will be open.
Any further question? Drop us a message here and we will get back to you shortly.
You matter for us. Dream now, stay later! See you soon.